Casmiro's Terms & Conditions — Know Before You Play

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1 General Terms & Applicability

These terms and conditions form a legally binding agreement between Casmiro and all users of its services. Casmiro is an internationally licensed online gaming platform serving users in Bangladesh and other countries.

These terms and conditions are subject to change at any time. Members will be notified of any updates via email or an on-platform notification. Continued use of the platform after changes have been made will be considered acceptance of the revised terms.

• These terms apply in both English and Bengali; in the event of any conflict, the English version shall prevail.
• Casmiro reserves the right to modify, suspend, or discontinue its services at any time.
• All content, games, and information published on the platform are the intellectual property of Casmiro.

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2 Account Registration & Eligibility

To open an account with Casmiro, you must meet the following eligibility criteria:

• Members must be at least 18 years old at the time of registration. Anyone under 18 is not permitted to create an account.
• Each person may only register one account. If multiple accounts are found belonging to the same individual, all accounts will be blocked and balances may be forfeited.
• All information provided at registration must be accurate and truthful. Providing false information may result in account termination.
• Members must operate their account in their own name and for their own use. Playing on behalf of another person is strictly prohibited.

KYC Verification

Casmiro follows international "Know Your Customer" (KYC) standards. Identity verification is mandatory in the following situations:

• Before your first withdrawal
• When depositing or withdrawing above a certain amount
• In Cases of Fraud or Suspicious Activity
• For major changes to account information

KYC verification may require a clear photo of your National ID (NID), passport, or driving licence, along with a selfie.

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3 Deposit & Payment Terms

Casmiro currently accepts deposits via bKash, Nagad, and Rocket. The following conditions apply to all deposits:

• Minimum Deposit: ৳500 per transaction.
• Maximum single deposit: ৳50,000.
• Maximum daily deposit: ৳2,00,000 (for verified accounts).
• No additional charges apply to deposits.
• Deposits are typically credited to your account within 2–5 minutes.

If a deposit fails or doesn't appear in your account, please wait 15 minutes. If the issue persists, contact us via live chat with your transaction reference number.

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4 Withdrawal Policy

Before processing a withdrawal, Casmiro carries out certain security checks. The withdrawal conditions are as follows:

• Minimum Withdrawal: ৳500.
• Daily limit for standard accounts: ৳50,000.
• Daily limit for verified accounts: ৳1,00,000.
• Processing Time: Typically 5–15 minutes.
• Withdrawals will always be sent to the same payment method used for the original deposit.
• KYC verification must be completed before your first withdrawal.
• If you have an active bonus, wagering requirements must be met before making a withdrawal.

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5 Bonus & Promotion Terms

Casmiro offers a variety of bonuses and promotions. Each bonus has its own terms, which must be read before claiming.

General Bonus Terms

• A wagering requirement applies to every bonus, typically ranging from 10x to 30x.
• Bonus funds can be used for gameplay, but wagering requirements must be met before any withdrawal.
• A maximum win cap may apply before withdrawing from bonus balance (bonus-specific).
• Each bonus has a set validity period — typically 7 to 30 days.
• Multiple bonuses cannot be used simultaneously unless otherwise specified.

Welcome Bonus

A welcome bonus applies to new members on their first deposit. The terms of this bonus are:

• Applicable to first deposit only.
• If you have a bonus code, enter it at the time of deposit.
• Winnings from bonuses cannot be withdrawn until the wagering requirements have been met.
• Wagering must be completed within the first 7 days after claiming the bonus.

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6 Gaming Rules & Fairness

All games on Casmiro are internationally recognized and regulated. Random Number Generator (RNG) technology is used to ensure fair outcomes, and is regularly audited by independent organizations.

• Each game has its own RTP (Return to Player) rate, which is available in the game's info section.
• If a game is interrupted mid-round due to a technical error, Casmiro will refund the bet placed for that round.
• If you lose connection due to network issues, your game state will be saved automatically.
• Wins resulting from software errors or display glitches will not be considered valid.
• In Live Casino games, the dealer's decision is final unless there is a clear error.

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7 Prohibited Activities

The following activities are strictly prohibited on the Casmiro platform. If any such activity is detected, your account may be immediately blocked and your balance forfeited:

• Multiple Accounts: Creating multiple accounts under the same identity.
• Money Laundering: Attempting to deposit or withdraw funds through illegal means.
• Bonus Abuse: Deliberately exploiting loopholes in order to obtain bonuses.
• Software Hacking: Using any software or tool to alter game outcomes.
• Third-Party Payments: Depositing or withdrawing using another person's payment account.
• False Information: Providing a false identity during registration or KYC.
• Automated Betting: Placing bets using bots or automated systems.

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8 Account Closure & Suspension

Casmiro reserves the right to temporarily or permanently close an account under the following circumstances:

• In the event of a terms and conditions violation.
• If fraud or deception is suspected.
• Upon the member's own request.
• If self-exclusion is activated for responsible gaming reasons.
• For legal or regulatory reasons.

Members may request account closure at any time. The process will be completed within 48 hours of the request, and any valid balance will be returned.

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9 Responsible Gaming

Casmiro takes responsible gaming seriously. Gaming is meant to be entertainment — but if it ever becomes a problem in your life, we're here to help.

The following tools are available on the Casmiro platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Automatic break triggered upon reaching a set loss limit.
• Time Limit: Preventing play beyond a set daily time limit.
• Self-Exclusion: Temporarily suspending your account for a chosen period of time.
• Permanent Closure: Permanently closing your account if you choose to do so.

For more details, visit our Responsible Gaming View the page.

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10 Privacy & Data Protection

Casmiro is committed to protecting the personal information of its members. Our full privacy policy is published separately and forms part of these terms and conditions.

• Member data is protected with SSL encryption.
• Personal data is never sold to third parties.
• Casmiro may be required to share information with authorities when legally obligated to do so.
• For more details, visit our Privacy Policy Read the page.

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11 Dispute Resolution

For any dispute or complaint, please contact Casmiro's support team first. We will do our best to resolve all issues quickly and fairly.

• An initial response will be provided within 7 business days of receiving your complaint.
• Complex disputes may take up to 28 business days to resolve.
• If a member is unsatisfied with the outcome of their complaint, they may escalate the matter to an independent regulatory body.
• All legal disputes will be settled in accordance with the laws of Casmiro's licensing jurisdiction.

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12 Changes to Terms & Effective Date

Casmiro reserves the right to modify, amend, or revoke these terms and conditions at any time. In the event of changes:

• Members will be notified via email or on-platform at least 7 days before any significant changes take effect.
• Minor changes may take effect immediately.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• The most up-to-date version will always be published on this page.