Data Protection

Casmiro's Privacy Policy — Your Data Is Safe

This Privacy Policy clearly explains how your personal information is collected, used, and kept secure on Casmiro. We believe transparency is the strongest form of protection.

Last Updated: January 2026

Six Core Principles of Privacy Protection

The core principles Casmiro always follows to protect your data

🔒
Encryption Protection
All your data is secured with 256-bit SSL encryption, ensuring no one can intercept it during transmission.
🚫
Never Sold to Third Parties
Your personal information is never sold to advertisers or third parties. Your data belongs to you alone.
👁️
Full Transparency
You are always informed about what data is being collected and why. No hidden collection, no vague terms.
Your Control
You can view, update, or request deletion of your data at any time.
🛡️
Regular Security Audits
Casmiro's systems are regularly audited by independent security experts. Any vulnerabilities found are addressed immediately.
⏱️
Limited Retention Period
Your data is not retained beyond what is necessary. Once your account is closed, it is deleted within the specified timeframe.

In short: Casmiro takes your privacy seriously. We collect only the information we need, keep it secure, and never share it with third parties without your consent. This privacy policy applies to both the Casmiro website and app.


1 What Information We Collect

When you register and use Casmiro's services, certain information is collected from you. This information falls into three categories:

A) Information You Provide Directly

What you provide directly — during registration, login, or when contacting support:

Data Type When It's Collected Mandatory?
Full NameAt RegistrationYes
Date of BirthAt RegistrationYes
Mobile NumberAt RegistrationYes
Email AddressAt RegistrationYes
National ID CardDuring KYC VerificationBefore Withdrawal
Mobile Banking NumberAt the Time of PaymentFor Transactions

B) Automatically Collected Information

Some information is collected automatically while you use the platform:

  • Device type, operating system, and browser version
  • IP address and approximate location (city level)
  • Time spent on the platform and how often each page was visited
  • Login and Logout Times
  • Game history, bet amounts & outcomes

C) Information Received from Third Parties

Occasionally, confirmation of your details may be received from payment providers (such as bKash or Nagad) or identity verification agencies — used solely to validate the information you have provided.


2 Why This Information Is Collected

Casmiro does not collect any information without a clear purpose. The reason for collecting each piece of data is outlined below:

  • Account Creation & Management: To complete the registration and login process.
  • Age Verification: To prevent access by anyone under 18 — a legal requirement.
  • Payment Processing: To process deposits and withdrawals securely.
  • Fraud Prevention: To detect and prevent illegal activity.
  • Customer Support: To help resolve your issues quickly.
  • Service Improvement: To analyze usage patterns and improve your gaming experience.
  • Legal Compliance: To comply with regulatory authority guidelines.
  • Responsible Gaming: To identify signs of addiction and provide timely support.

3 How Your Information Is Used

Your information is used solely for the purposes listed below — nothing else:

  • To ensure account security and prevent unauthorized access.
  • To maintain transaction history and serve as evidence in dispute resolution.
  • To determine eligibility for bonuses and promotions.
  • To identify and resolve technical issues on the platform.
  • To suggest games or offers tailored to your preferences (optional only).
  • To send important updates, security alerts, and transaction confirmations.

Marketing Communications: If you no longer wish to receive promotional messages, you can opt out at any time from your account settings. Please note that transactional messages cannot be turned off, as they are essential for security purposes.


4 Data Sharing & Disclosure

Casmiro never sells your data. However, information may be shared in a limited number of circumstances:

  • Payment Provider: To process transactions through mobile banking services such as bKash and Nagad.
  • Identity Verification Provider: To complete the KYC process — only the minimum required information.
  • Law Enforcement: In compliance with court orders or government directives, where legally required.
  • Security Investigations: To assist in investigating fraud or criminal activity.
  • Technology Service Provider: Server hosting and analytics providers — these parties operate solely under Casmiro's instructions and may not use your data for their own purposes.

Important: Your information will not be disclosed to any third party for reasons other than those stated above. If a partnership with any company is established, you will be informed and your consent will be obtained beforehand.


5 Cookies & Tracking Policy

Casmiro uses cookies and similar technologies on its website and app. Cookies are small files stored on your device that help make future visits smoother.

Cookie Types

  • Essential Cookies: To maintain login sessions and ensure security — these cannot be turned off.
  • Functional Cookies: Remembering your language preferences and game settings.
  • Analytics Cookies: To understand which parts of the platform are used most — these can be turned off.
  • Marketing Cookies: To show relevant offers — you can turn these off at any time.

You can manage cookies through your browser settings. However, disabling essential cookies may cause the platform to not function properly.


6 Data Protection Measures

Casmiro follows industry-standard technologies and processes to protect your data:

  • SSL/TLS Encryption: All data transfers on the website and app are encrypted.
  • Database Encryption: Stored data is also kept in encrypted form.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Access Control: Only authorized personnel can access specific data.
  • Regular Security Reviews: Reviewed by third-party security experts.
  • Incident Response Planning: A rapid response plan is in place to address any security breach promptly.

No online system is 100% secure. That's why we also ask you to use a strong password, never share your OTP with anyone, and contact support immediately if you notice any suspicious activity.


7 Your Privacy Rights

You have certain fundamental rights regarding your data at Casmiro. To exercise these rights, email us at support@casmiro.ws:

Right to Access

You can request to see what information Casmiro holds about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data unless we are required to retain it by law.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Data Portability

You can request a copy of your data in a standard, portable format.

Right to Object

You can object to your data being used for marketing purposes.

Requests are typically responded to within 30 days of submission. Complex matters may take longer, but you will be notified in advance if that is the case.


8 Protection of Minors' Data

Casmiro is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. Age is verified at registration, and additional documentation may be requested in cases of doubt.

If a parent or guardian discovers that their minor child has registered on Casmiro, please contact us at support@casmiro.ws. We will promptly close the account and delete any collected data.


9 Third-Party Links & Services

Casmiro uses certain third-party services on its platform (such as payment gateways and game providers). These services have their own privacy policies that govern your relationship with them.

Casmiro is not responsible for the privacy practices of these third parties. However, we only work with trusted, verified partners who comply with international data protection standards.


10 International Data Transfers

Casmiro is an international platform, so your data may be stored or processed on servers outside Bangladesh. Regardless of where your data is held, protection is ensured in accordance with this privacy policy and applicable law.

For international transfers, we ensure that adequate safeguards are in place in the recipient country or organization.


11 Changes to the Privacy Policy

Casmiro may update this privacy policy when necessary. Depending on the nature of the change:

  • Major Changes: You will be notified in advance via email or platform notification.
  • Minor Changes: Updates take effect immediately upon the page's last-updated date being changed.
  • Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

12 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us:

  • Email: support@casmiro.ws
  • Live Chat: Available 24/7 — chat button in the bottom-right corner of the platform
  • Help Center: Help Center Detailed guide on page

An initial response will be provided within 7 business days of receiving your complaint. If you are not satisfied with our response, you may escalate the matter to Casmiro's licensing authority.

Please Note: This Privacy Policy Terms & Conditionsmust be read alongside this document. Together, both form the complete legal basis of your relationship with Casmiro.

Your Privacy Questions, Answered

Questions Our Members Ask Most

No, Casmiro never sells your personal data to third parties. Your information is used solely to provide services, ensure security, and meet legal obligations.

Your data is retained for as long as your account remains active. After account closure, transaction records are typically kept for up to 5 years as required by law, after which they are securely deleted.

You can request that your data be deleted. However, certain information — such as transaction records — must be retained for a set period due to legal obligations. We will inform you clearly about any such limitations.

The Casmiro app requests only the permissions it needs — such as camera (for KYC photo verification) and storage (for app data). We do not access your contacts, messages, or data from other apps.

Yes. If a security breach occurs and your data may be at risk, we will notify you via your registered email and phone within 72 hours and help you take the necessary steps.
Your Data Is in Safe Hands

Play with Peace of Mind — We've Got You Covered

Your data, funds, and privacy are fully protected at Casmiro. Register today and enjoy a secure gaming experience.

SSL Encryption
Data Never Sold
24/7 Security Monitoring
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