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Safe Gaming

At Casmiro Responsible Gaming — Keep the fun, keep the control

Gaming is for fun — not for pressure. Casmiro believes every member should know their limits before they play. That's why we've built a full set of responsible gaming tools and support to help you stay in control at all times.

Get Started Safely Get Help
24/7
Support Available
6+
Protection Tools
18+
Adults Only
48h
Self-Exclusion Takes Effect
🛡️ Protection Tools

Six Tools for Responsible Gaming

Tools Casmiro offers to help you stay in control of your gaming habits

💰
Deposit Limit
Set your own daily, weekly, or monthly deposit limit. Decreases take effect instantly; increases are only allowed after a 7-day waiting period.
⏱️
Session Time Limit
Decide in advance how long you want to play. Once the time is up, you'll get an automatic break reminder and your session will end.
📉
Loss Limit
Set a limit on how much you're willing to lose within a given period. Once you hit that limit, your account will automatically stop accepting bets for that timeframe.
🧘
Taking a Break (Cooling-Off)
Take a break for 1 day to 6 weeks. During this period, you won't be able to log in, deposit, or place bets. Your account will be reactivated automatically once the break ends.
🚫
Self-Exclusion
Exclude yourself completely for 6 months to 5 years. Your account cannot be reopened during this period. A permanent self-exclusion option is also available if needed.
📊
Reality Check
At set intervals, a popup will show a summary of your gaming time and wins/losses — keeping you aware of how much you're playing.
⚙️ How to Use

Activate Protection Tools in Just a Few Steps

All of Casmiro's responsible gaming tools are accessible directly from your account settings — no additional contact needed.

Log In to Your Account
Log in with your mobile number and password.
Go to the Profile Menu
Click the profile icon at the top right and select the "Responsible Gaming" option.
Activate the Tools You Need
Set a deposit limit, session time, loss limit, or cooling-off break — whatever you need.
You'll Receive a Confirmation SMS
A confirmation SMS will be sent to your mobile once the tool is activated.
Chat with Us for Help
If you run into any issues, reach out via live chat or Help Center Get in touch.
💳
Deposit Limit

Set a daily limit of up to ৳5,000 or a monthly limit of ৳20,000 — whatever fits your budget. Decreases apply instantly; increases take effect after 7 days.

🕐
Session Reminder

Set a session time limit of 30 minutes, 1 hour, or 2 hours. A clear alert will appear when your time is up.

🔒
Account Temporarily Suspended

In an emergency, suspend your account instantly for 24 hours — just one click from Settings.

📧
Monthly Statement

Receive a monthly email summary of your total deposits, withdrawals, and net results.

📖 Learn More

Casmiro's Position on Responsible Gaming

Gaming at Casmiro is about more than winning — it's a form of entertainment. But we know that excessive play can take a toll on anyone's finances and mental well-being. That's why responsible gaming isn't just a rule for us — it's a core commitment.

We believe that players who know their limits — and stick to them — are the ones who truly enjoy gaming. Play for fun, not out of fear of losing. Casmiro is here to support that mindset every step of the way.

Keep in mind: Gambling or gaming is never a reliable source of income. Every bet you win or lose is entirely a matter of chance. Never wager more than you can afford to lose.

When does gaming become a problem?

Most people play responsibly. But for some, gaming can gradually turn into an addiction — and that's not a sign of weakness. It's a mental health issue with real solutions. Some common signs of problematic gaming include:

  • Feeling a strong urge to keep playing in order to win back money you've lost.
  • Gaming is getting in the way of your family, work, or studies.
  • Feeling restless or irritable when unable to increase bet amounts.
  • Borrowing money or dipping into savings to fund gaming.
  • Hiding how much you're playing from family or friends.
  • Repeatedly trying to stop playing but failing every time.

If any of these signs apply to you, take them seriously. Asking for help is a sign of strength.

What can family members do?

If someone close to you is struggling with excessive gaming, you can reach out to Casmiro directly. Our support team will assess the situation and take the appropriate steps.

Speak to them with empathy, not blame. A supportive word from someone close can often make the biggest difference in helping them overcome the problem.

Keep Minors Away from Gaming

Casmiro strictly prohibits anyone under 18 from using the platform. Age verification and KYC are mandatory at registration.

If you have minors at home and share a mobile device or computer:

  • Make it a habit to log out.
  • Use a PIN or password to lock your device.
  • Never share your account password with anyone.
  • If something feels off, let us know right away.

If you suspect a minor has registered on Casmiro, email us at support@casmiro.ws and we'll act promptly.

⚠️ Warning Signs

Stop If You Notice These Signs

Assess Yourself or Someone You Know

1
Spending beyond your budget? — End of the month and your wallet's empty, yet you're already thinking about making another deposit.
2
Chasing your losses? — You're doubling your bets today to chase yesterday's losses.
3
Struggling to sleep? — Can't stop gaming at night, only to wake up and start all over again in the morning.
4
Hiding things from family? — You can't tell those at home how much you're playing or how much you've lost.
5
Borrowing money? — Borrowing money from friends or family for gaming and being unable to pay it back.
6
Can't focus at work? — Gaming is affecting your focus at work or studies, and you can't seem to get anything done.

If you notice any of the above signs, take a break and reach out to us.

Get Help Now
🔍 Assess Yourself

Are your gaming habits healthy?

Answer the questions below honestly. This is completely private — no one else will see your responses.

1. Did you spend more than your budget last month?
2. Do you keep playing to try to win back money you've lost?
3. Has gaming interfered with your work or family responsibilities?
4. Has gaming ever caused conflict with your family?
5. Have you tried to stop playing but couldn't?
Assessment Score 0/10
❓ Common Questions

Responsible Gaming FAQ

Questions Members Ask Most

Your account cannot be reopened before the self-exclusion period ends. Once it expires, you will need to contact support to confirm your awareness before reactivating. Permanent self-exclusion means your account can never be recovered.

Yes, limit decreases take effect immediately. However, limit increases only apply after a 7-day cooling-off period — this is in place to prevent impulsive decisions.

Email us at support@casmiro.ws with the details. Our team will assess the situation and take the necessary steps. In the meantime, encourage them with compassion to seek help.

Yes, your account balance will be fully protected during any break or self-exclusion period. You can request a withdrawal once the break ends or by contacting support.

Absolutely. All of Casmiro's responsible gaming tools are completely free and available to every member at any time — no charges, no conditions.
Safe Gaming, Enjoyable Experience

Stay in Control, Enjoy the Game

Get started today with all of Casmiro's responsible gaming features. Use our protection tools and keep gaming a source of entertainment — nothing more.

Free Protection Tools
24/7 Support
Instant Limit Setting
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